Contact Us

Our West Point Family Homes team is ready to assist you in any way we can, from leasing information to resident services and maintenance needs. We look forward to hearing from you!

Leasing and Community Management Office

126 Washington Road
West Point, NY 10996
Phone: (845) 446-6407

Hours of Operation:
M, T, Th, F: 8:00 am - 5:00 pm
Wed: 8:00 am - 6:00 pm

Leasing Information:
Get the leasing process started today by completing a brief online leasing inquiry here, or call our leasing team at (845) 446-6407.

Resident Services:
Residents can access our team and a variety of services online via the Resident Portal, or feel free to stop by our office or call our management team during office hours at (845) 446-6407.

Maintenance

Residents can submit routine maintenance requests online through the Resident Portal, or contact the Maintenance team by phone at (845) 446-3570.

24-Hour Emergency Maintenance
Emergencies should be reported to the Maintenance team directly at (845) 446-3570.
For medical emergencies or to report a fire, please dial 911.

Community Management Contacts

Manda Flaherty Operations Director (845) 446-6407 [email protected]		Eileen Marks Assistant Operations Manager (845) 446-6407 [email protected]
Courtney Polkowski Customer Experience Manager (845) 446-6407 [email protected]

How can we help?

West Point Family Homes 3-Step Issue Resolution Process

Step 1

Identify Issue

Contact our local management/maintenance team.

West Point Family Homes
Mgmt. Office: 845.446.6407
Maintenance: 845.446.3570
WestPointFamilyHomes.com

Step 2

Incomplete or Not Satisfied?
Contact Management

Escalate the issue to our corporate management team.

BBC Corporate Care Line
877.253.6988

Step 3

Issue Unresolved

If expectations are still not being met, contact:

Government Housing Office
West Point: 845.938.4686