Our West Point Family Homes team is ready to assist you in any way we can, from leasing information to resident services and maintenance needs. We look forward to hearing from you!
Leasing and Community Management Office
126 Washington Road
West Point, NY 10996
Phone: (845) 446-6407
Hours of Operation:
M, T, Th, F: 8:00 am - 5:00 pm
Wed: 8:00 am - 7:00 pm
Sat: 10:00 am - 4:00 pm
Sun: 12:00 pm - 4:00 pm
Get the leasing process started today by completing a brief online leasing inquiry here, or call our leasing team at (845) 446-6407.
Residents can access our team and a variety of services online via the Resident Portal, or feel free to stop by our office or call our management team during office hours at (845) 446-6470.
Residents can submit routine maintenance requests online through the Resident Portal, or contact the Maintenance team by phone at (845) 446-3570.
24-Hour Emergency Maintenance
Emergencies should be reported to the Maintenance team directly at (845) 446-3570.
For medical emergencies or to report a fire, please dial 911.
Community Management Contacts
How can we help?
Family Housing 3-Step Issue Resolution Process
Contact our local management/maintenance team.
West Point Family Homes
Mgmt. Office: 845.446.6407
Incomplete or Not Satisfied?
Escalate the issue to our corporate management team.
Balfour Beatty Communities
BB Care Helpline: 877.253.6988
If expectations are still not being met, contact:
Government Housing Office
West Point: 845.938.4686